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Credit and Collection Specialist

The Collections Staff Accountant is responsible for the timely collection of outstanding AR balances in a B2B environment, performing credit checks and new customer set ups.
Position Responsibilities
Business-to-Business Collections (US, Canada, Latin America, Asia)
Collect outstanding AR balances in a timely manner, making calls and other collection activities as defined in the collections policy and using judgment and discretion when appropriate.
Make outbound collection calls in a professional manner while keeping and improving customer relationships in a sustainable sales atmosphere.
Communicate and follow up effectively with sales department regarding customer accounts.
Work closely with Customer Service to ensure communication of credit situations affecting sales orders.
Work with legal firm to resolve especially delinquent accounts.
Review open accounts for collection efforts.
Provide timely follow-up on payment arrangements.
Resolve invoicing discrepancies, disputes and short payments.
Maintain records and notes of collections activities.
Research and recover deductions/chargebacks taken by customers and ensure credit memos are applied properly.
Update estimated credit line.
Update accounts receivable past due report and review with management.
Reconcile customer accounts, making sure that customer refunds are prompt and appropriate.
New Customers
Verify new customer set-ups
Perform credit checks and analyze customer credit to set credit limits.
General Ledger
Calculate and manage bad debt accrual account.
Other
Respond to inquiries from internal and external customers
Assist during audits, including providing test documents as required.
Other projects as assigned.

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